Terms & Conditions

1. 'Hot Deals' and 'Value Deals'

1.1 'Hot Deals' and 'Value Deals': These bookings are confirmed immediately electronically. All discounted beauty treatment price offers displayed at shinebeauty.com, are on sale, online only, for pre-purchase, while stocks lasts. These deals are available for purchase at a discount to the normal RRP Shine Beauty treatment pricing. Please note, these deals are discount price offers that Shine Beauty review and update on a regular basis at shinebeauty.com, therefore prices may fluctuate each hour and each time you visit this web page. As a result of unforeseen circumstances, Shine Beauty reserves the right to re-schedule, refund or modify this booking.

1.2 Therapists: Beauty Therapist selections cannot be guaranteed, however we will endeavour to fulfil your request.

1.3 Payment: 'Hot Deals' and 'Value Deals' are available for purchase only via online credit card. They cannot be requested for purchase or use with a previously purchased Shine Beauty gift voucher. 'Hot Deals' and 'Value Deals' cannot be requested for use and paid for in conjunction with any other Shine Beauty discount voucher, postcard promotion, advertisement special offer or other discount Shine Beauty promotional offer.

1.4 Rescheduling: 'Hot Deals' and 'Value Deals' cannot be adjusted, cancelled or refunded within 24 hours of the scheduled booking. 'Hot Deals' and 'Value Deals' can be rescheduled, if the salon of your booking is notified 24 hrs prior to your appointment the salon will be able to reschedule you to a later week, for the same salon, same appointment time and same weekday of your original purchase - this service is FREE of charge. Alternatively, if you wish to reschedule a 'Hot Deal' or 'Value Deal' to a different salon, different appointment time or different weekday you must contact the salon you have booked, prior to 24 hours before your appointment and you will be required to pay in advance, by credit card, the difference between your pre-purchase 'Hot Deal' and 'Value Deal' purchase price and the normal full recommended retail booking price, as displayed online in our 'service menu'. If you do miss your 'Hot Deal' or 'Value Deal' appointment there will be no refund issued or rescheduling allowed.

1.5 Refunds: For a 'Hot Deal' or 'Value Deal' refund, you must contact head office via email, (sales@shinebeauty.com) prior to 24 hours before your scheduled appointment, for a full refund. Refunds cannot be given in the final 24 hours, due to costs associated with the scheduled appointment.

2. Online Appointment Request

2.1 Online Appointment Request: These requests are un-confirmed. Our Shine team will then respond via phone and strive to confirm your request. As a result of unforeseen circumstances, Shine Beauty reserves the right to re-schedule or offer to modify this Appointment Request. Shine Beauty may not be able to accommodate this Appointment Request.

2.2 Therapists: Beauty Therapist selections cannot be guaranteed, however we will endeavour to fulfil your request.

2.3 Payment: This Appointment Request must be paid for at the time of treatment in store.

3. Gift Vouchers

3.1 Gift Voucher key conditions of use : Valid three years from issue date. Gift Voucher will expire in three years from the issue date. (Gift Voucher numbers ending with words 'limited use' see condition below). Any unused amount after the expiry date on a Gift Voucher will not be credited or refunded. Treat Gift Vouchers like cash. Please keep Gift Vouchers in a safe place, lost or stolen Gift Voucher cannot be replaced or refunded. Gift Vouchers cannot be redeemable for cash and cannot be exchanged. Gift Vouchers can be redeemed for RRP beauty products and beauty services, but cannot be used in conjunction with any other Shine Beauty discount voucher, discount promotional marketing offer or Shine special promotion. Gift Vouchers must be validated in-store, they cannot be redeemed online or used for an online purchase at shinebeauty.com. Gift Vouchers can be redeemed on Sunday's or Public Holidays if Shine Beauty is open, however the displayed Sunday & Public Holiday pricing with any surcharge will be applied. Gift Vouchers cannot be redeemed on Sunday's or Public Holidays if Shine Beauty is closed.

3.2 Gift Voucher numbers, ending with words 'limited use' condition : Valid 6 months from issue date. Gift Voucher will expire in 6 months from the issue date. These Gift Vouchers are not valid three years from the issue date. Shine Gift Vouchers are normally valid for three years, however some Shine Gift Vouchers are only valid for six months from the issue date, when a customer elects to purchase a Gift Voucher on sale, at below the market value, at a genuine discount to the Gift Vouchers face value / redemption value. Gift Vouchers purchased at a genuine discount often come with the limited-use condition of being valid for six months only from the issue date. This limited-use condition is clearly displayed for consumers at the time of purchase. Consumers are provided with both a normal price valid three year gift voucher option and also a special discounted price, limited-use, valid six month gift voucher option, at the time of purchase. This valid six month, special condition for gift vouchers sold on sale, at a genuine discount complies with Gift Voucher law guidelines.

3.3 * online fraud protection: To protect our online customers, all online treatment bookings and all online Gift Voucher purchases are protected. Treatments and vouchers cannot be used or redeemed in a fraudulent manner at Shine Beauty. Persons planning to redeem a online treatment credit card purchase or an online gift voucher credit card purchase will be cross checked for customer protection. The gift voucher recipient will be asked to provide appropriate identification upon redemption.

3.4 Currency: All prices displayed on shinebeauty.com web pages are in AUD (Australian Dollars)

4. Beauty Products online at shinebeauty.com

4.1 Special Product Offers: All discounted beauty product price offers displayed online at shinebeauty.com, are on sale, online only, while stocks (inventory) lasts. These Special Product Offers, discount product prices are available for purchase at a discount to the normal RRP Shine Beauty product pricing as displayed in all Shine Beauty salons and are for online pre-purchase only. These 'Special product offers' are not available at our Shine Beauty stores. Please note, all Special Product Offers are discount price offers that Shine Beauty review and update on a regular basis at shinebeauty.com, therefore prices may fluctuate each hour and each time you visit this web page.

4.2 Processing your product payment and order: As a result of unforeseen circumstances, Shine Beauty reserves the right to contact you and refund this payment and order.

4.3 Payment: Special Product Offers are available for purchase only via online credit card. They cannot be requested for purchase or use with a previously purchased Shine Beauty gift voucher. Special Product Offers cannot be requested for purchase in store, or purchased online in conjunction with any other Shine Beauty product discount voucher, postcard promotion, advertisement special offer or other discount Shine Beauty promotional offer.

4.4 Delivery: Shine online Product Orders are normally delivered within 7-10 days with Australia POST.

5. e-Card / Postcard discount vouchers: 'Happy Birthday $25 off', 'We Miss You $15 off' and 'Thank You $15 off'

5.1 They can be used on your next treatment purchase at Shine to receive a one off discount, at their face value. Each e-Card / Postcard can be redeemed once only, by the customer whom receives the e-Card / Postcard discount voucher. It can be used to enjoy a discount (to the value that it represents) to the normal RRP Shine Beauty treatment pricing as displayed in all Shine Beauty salons.

5.2 The e-Card / Postcard discount offers cannot be transferred or redeemed for cash.

5.3 Valid: e-Card / Postcard discount vouchers are valid for 6 months from the date of dispatch (date sent).

5.4 Redemption: These feature discount treatment vouchers are available for use in salon only. The e-Card / Postcard discount vouchers cannot be used or redeemed for online purchases. They cannot be used in conjunction with any other Shine Beauty discount promotion, voucher, discount card, or discounted promotion or special offer.

6. pre-Christmas Gift, $15 off discount AMAIL & SMS promotion

6.1 Redemption: the pre-Christmas Gift, $15 off discount offer cannot be used or redeemed for online at shinebeauty.com for beauty treatment or product purchases. It cannot be used in conjunction with any other Shine Beauty discount promotion, voucher, discount card, or discounted promotion or special offer. This $15 discount offer can be used on your next treatment, product or gift voucher purchase in store. It can be used at any Shine salon to receive a one off $15 discount. It can be used to enjoy a discount to the normal RRP Shine Beauty store pricing for in-store purchased beauty treatments (some *exclusions below), in-store gift voucher purchases above $50 value, or in-store product purchases above $50, as per the RRP pricing displayed in all Shine Beauty salon menus.

6.2 The pre-Christmas Gift, $15 off discount offers cannot be transferred or redeemed for cash.

6.3 Valid: The pre-Christmas Gift, $15 off discount offer is valid for use in-store from the 20th of Nov to the 14th of Dec only.

6.4 Limited to 1 x $15 discount per customer only.

6.5 Can be used for all Shine Beauty treatments, *excluding "Brow Wax", "Lip Wax", "Chin Wax", "Under Arm Wax", "Brow Tint".

6.6 Can only be used for gift voucher purchases in salon that are greater than $50 value.

6.7 Can be used for beauty product purchases in salon that are greater than $50 value.

6.8 Cannot be used or redeemed online at shinebeauty.com.

7. Shine Beauty money ($5 discount money, $10 discount money, $20 discount money, $50 discount money)

7.1 Redemption: Shine Beauty Money is available for use in salon only. It cannot be used or redeemed for online purchases. It cannot be used in conjunction with any other Shine Beauty discount promotion, voucher, discount card, or discounted promotion or special offer. These notes can only be used on your next treatment in store. It can be used to enjoy a discount to the normal RRP Shine Beauty store pricing as displayed in all Shine Beauty salons.

7.2 Shine Beauty Money, discount offers cannot be transferred or redeemed for cash.

7.3 Valid: This voucher is valid for 12 month of the issue date. To be valid these notes must be stamped, dated and signed on reverse by salon manager.

7.4 Limited to 1 note, per customer per day only.

7.5 Can be used for all Shine Beauty treatments, excluding "Brow Wax", "Lip Wax", "Chin Wax", "Under Arm Wax", "Brow Tint".

7.6 Cannot be used or redeemed online at shinebeauty.com.

8. Senior Card, Student, Local Shop Staff & VIP, authorised Card Holders and Happy Birthday email recipient's

Due to elevated business / wage costs, from the 1st of July 2024, Shine Beauty cannot provide discounts for Senior Card holders, Students, local shop staff, or VIP’s card holders or Happy Birthday email recipient's on Saturdays, Sundays or Public Holidays. Authorised Senior, Student, Local Shop Staff and VIP card holders are still valid to receive their allocated discount on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays at Shine Beauty.